Use the navigation links at the top of each page. Click on the main category links to view all the products in that category. Or hover on the main links to view and click on the subcategory links.
Click on the magnifying glass in the header to bring up the search bar and do a text search.
On the left side of each category page are the attributes for the products in that category, including price, color, and size (if applicable). Click in the box next to the desired attribute(s) to filter the products accordingly.
If you want to remove the filter click the X next to it or click the button “Remove All Filters”.

What if I don’t see the product I’m looking for?

If you aren’t able to find a product on the webstore, contact your MSP webstore support team. We're happy to assist you.

How do I view available stock in a product?

The available stock is shown on the product details page. If the product has a color and size selection, click on one of the selections and the inventory chart will display.

Where do I find volume prices?

On the product details page, click the color swatch for your desired product color and the pricing chart will appear on the page. The chart includes each price level, if applicable, as well as the minimum order quantity. If the product has no color swatches the chart will appear on the page when it loads.

What are my shipping options?

Standard Shipping:
Orders placed with standard shipping generally ship within 2 business days.

UPS® Ground

APO/FPO Shipping:
Orders placed with APO/FPO shipping generally ship within 2 business days via US Postal Service (USPS). APO/FPO orders cannot be expedited.

USPS Priority

Expedited Shipping:
All expedited orders must be placed no later than 12pm EST in order to ship the same day.

MSP UPS 2nd Day Air®
MSP UPS Next Day Air Saver®

International Shipping:

International shipping is currently unavailable.
Contact Susan Thurbon at susan@mspdesigngroup.com for assistance.

Who do I contact if I have problems trying to place my order?

Contact your MSP webstore support team. We're happy to help.

Click the log in icon on the top right of the page to go to the log in page.
Enter the email address and password associated with your account.
Click the Login button.

How do I create an account?

The StratasCorp webstore is for employees only. Please contact the StratasCorp HR Team to set up your account. Once you submit your account creation request, you will receive an email with a link to log in to your new account and access the webstore.

After my order is placed, how long until it ships?

Orders placed with standard or APO/FPO shipping generally ship within 2 business days.

Expedited orders ship the same day when placed no later than 12pm EST.

Where do I track my order?

Log in to your account and navigate to the My Account page.
On the left side of the page, click on My Orders.
You’ll see your list of orders with their status.
If order status is Complete, click the View Order link on the right to get the tracking information by clicking the Track Order link on the top left.

What is the return policy?

Custom-Made Products: We do not accept returns for custom-made to order products.

Non custom-made products: If you are not happy with your order you may return it within 30 days for a full refund. Returns must be in the same condition as you received it and in the original packaging, not worn, used, or washed.

To initiate your return, follow these simple steps:

Log into your account.
Select My Orders on the left side to view all your orders.
Select the order with the item(s) you would like to return, and then the specific product or products for return.
Select your reason for the return.
If you were shipped an incorrect or damaged item, provide the specifics in the Notes field.
Click Submit.

After you’ve submitted your request, we will review it and, if approved, you may receive an email with a UPS label to put on the box and ship back to us. Once the label has been scanned, MSP Design Group will be notified to take the next steps.

Approved returns will be resolved via store credit or credited back to your card. You can now move forward and place a new order if you’d like.

What happens if the order I receive is incorrect or damaged?

If you have any issues with an order, contact your MSP webstore support team within 72 hours of receipt. The more information you are able to provide, the faster we’ll be able to resolve it, for example, please provide photos of products with decoration issues.

To initiate a credit for your incorrect or damaged order online, follow these simple steps:

Log into your account.
Select My Orders on the left side to view all your orders.
Select the order with the item(s) you would like to return, and then the specific product or products for return.
Select your reason for the return.
If you were shipped an incorrect or damaged item, provide the specifics in the Notes field.
Click Submit.

Your MSP support representative will initiate a new, no-charge order, to be shipped to you right away. For other instances, you’ll be credited to your credit card or issued a credit to your account. Then you can move forward and place a new order.